Returns
We want every SkinBerry product to feel like it earned a place in your routine. If something isn't right, we'll make it right.
What you can count on:
- Eligible items can be returned within 30 days of delivery.
- Easy prepaid return shipping label provided; the shipping cost is deducted from your refund.
Return Eligibility
Returns are accepted for items that are:
- Within 30 days of your delivery date
- Unused and unopened, in their original packaging
- Not marked Final Sale or part of a non-returnable bundle
If your order arrived damaged, defective, or incorrect, please see “Damaged, Defective, or Wrong Item” below. We'll request a photo so we can resolve it quickly.
How to Start a Return
Reach out to our team at support@skinberrybeauty.com with your order number and a brief description of the return reasoning. We will send you a prepaid return label.
Refunds
Timeline
We'll process your refund within 5 business days of receiving your return. You'll get a confirmation email when it's on its way.
From there, give your bank another 5-7 business days to post it.
Where will my refund go?
Refunds go back to the original payment method. We're unable to redirect refunds to a different card, account, or payment method.
Damaged, Defective, or Wrong Item
If your order arrived damaged, defective, or incorrect, please contact our team at support@skinberrybeauty.com within 30 days of delivery with:
- Your order number
- A photo of the damaged, defective, or incorrect item
We'll send a replacement or refund you in full.
Safety
If your product is broken or anything seems off, stop using the product and reach out at support@skinberrybeauty.com.
The Fine Print
We provide a prepaid return shipping label for your convenience. Return shipping costs are deducted from refunds, and original shipping charges are non-refundable. SkinBerry reserves the right to limit returns or refunds where this policy is being misused.
For further information please check our FAQs.
